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Frequently Asked Questions

Please search and read our frequently asked questions.

Events [1]

Can I see a full list of the types of events and shows you plan to host?

Our website always has our most up to date events listing

Hire [15]

Who can hire The Armstrong?

The Armstrong is available to everyone: community groups, amateur dramatic societies, businesses, private individuals (for parties or weddings), and professional touring companies.

How do I check availability?

You can view live availability for all our spaces via our online booking portal: bookings.thearmstrong.co.uk. You do not need to contact us directly to see if a date is free; the calendar is always up to date.

How do I know how much the hire will cost?

Our online system provides instant pricing transparency. When you select your desired room, date, and times on the calendar, the system will automatically calculate the estimated hire cost based on your selection and hire category (Standard or Supported).

What is the difference between "Supported" and "Standard" hire rates?

Supported Hires: These rates are applicable to voluntary groups, registered charities, not-for-profit organisations, schools, and community clubs (subject to The Armstrong’s discretion).

Standard Hires: These rates apply to private individuals, businesses/corporate events, private celebrations (weddings, parties), and ticketed performances by professional/for-profit groups.

What is the difference between a "Managed" and "Unmanaged" hire?

Managed Hire: Includes a Duty Manager on-site throughout your event. We handle unlocking/locking, provide health & safety oversight, fire evacuation cover, and basic technical assistance (house lights, simple sound check). Additional staff (bar, box office, tech support) can be arranged for a fee.

Unmanaged Hire: This is "venue access only" via a key code. You are responsible for unlocking/locking, room set-up, stewarding, and technical operation. Crucially, you are responsible for fire safety and evacuation during your hire. You must return the space to its original condition and remove all waste.

How do I secure a booking?

Our booking process follows a simple Request > Review > Confirm workflow:

Request: Select your dates on the online calendar and submit a "Booking Request." At this stage, your booking is Pending.

Review: Our team will review your request to ensure the activity is suitable for the venue and that we have the necessary staff available (if a Managed Hire).

Confirm: Once approved, we will change your booking status to Confirmed and issue a Hire Agreement.

Invoice: We will send you an invoice for the required deposit (or full amount, depending on the timeframe). Your booking is legally secured once the deposit is paid and the agreement is signed.

How long can I book for?

The minimum hire period is 2 hours. Beyond that, you can book for as long as you need, subject to our opening hours.

Can I book instantly?

No. All online requests are provisional until reviewed by The Armstrong team. This ensures we can manage the complex needs of the venue and our neighbours.

Does the hire period include set-up and pack-down?

Yes. You must book enough time to set up your event and clear away afterwards. For example, if your party is 19:00–23:00, you should book 18:00–23:30 to allow for prep and cleaning. Access outside of booked hours may be refused or charged at a penalty rate.

What happens if I overrun my hire time?

If you do not vacate the space by the end of your booked slot, you will be charged a penalty rate of 1.5 times the standard hourly rate, billed in 30-minute increments.

Is there a bar?

The Bar Our spacious Foyer features a fully licensed bar.


Hiring the Bar: If you wish to have the bar open for your event, we require a minimum spend of £250 per session. This covers our staffing and stock costs. If the minimum spend is not met, the hirer will be invoiced for the shortfall.


Rules: Only alcohol supplied by The Armstrong is permitted on the premises. We operate a "Challenge 25" policy.

Is there a kitchen?

The Kitchen Our kitchen is a "warming and refreshments" facility only; it is not licensed for food preparation (cooking from scratch).

Included: Use of the fridge, dishwasher, sink, hot water urn, and our stock of crockery/cutlery is included in your hire fee.

Hot Drinks: You are welcome to bring your own tea, coffee, and milk.

Catering: If you require food, you must use outside caterers (cold buffets or pre-cooked food kept warm). We can provide a list of recommended local suppliers.

Cleaning: All crockery and cutlery must be washed and put away after use.

What technical equipment is available?

Technical Equipment The Cossham Hall is equipped with modern, high-quality sound and projection systems.

Managed Hires: Basic support is included.

Unmanaged Hires: You must be competent to operate the equipment yourself.

Contact: For full technical specifications, please contact us.

Do I need Insurance?

Commercial/Business/Professional Hirers: Yes. You must possess your own Public Liability Insurance (minimum indemnity of £5 million) and provide a copy of the certificate 14 days before the event.

Non-Commercial/Private Hirers: If you are a private individual or a non-profit group without insurance, you may be covered by The Armstrong’s "Hirers’ Liability" extension for accidental damage or injury to third parties. Please confirm this with us at the time of booking.

Can I get a Late Licence?

Extensions beyond 23:30 may be possible but are not guaranteed. Cost: A £25.00 arrangement fee plus a late surcharge of £100 per hour.

Venue [11]

Why have you renamed the venue?

We felt a fresh new name would give the venue a new start, but honour its heritage. This was decided with feedback from the Nov. 24 Community Survey.

Is there a bar?

Yes there is a fully licensed bar in the foyer that will be open for selected events.

What are your opening hours?

Our standard premises licence hours are 09:00 to 23:30.

How can I help out?

Please see our volunteer section for information.

Why bother with all this effort and cost, when it was running at a loss before and subsidised by Thornbury Town Council?

The venue will be available for hire by the community and for commercial events as before, but a key difference is that the new venue will also promote events of all types to appeal to the community, which will greatly increase the income making it financially sustainable. There will be a marketing department with a professional Events Manager, online ticketing and a marketing strategy to support this.

Are Thornbury Town Council supporting you?

The facility is owned by The Armstrong Hall Trust CIO of which is partially run by Thornbury Town councillors. Those town councillors who represent The Armstrong Hall Trust have agreed to lease the building to us and to donate funds they have previously received towards works on the Armstrong Hall. Those funds were raised by community groups previously called the Dressing Room or Backstage funds and those donated by ACT.

Is the venue accessible?

We have designed The Armstrong to be inclusive. The venue features accessible toilets, baby changing facilities, and level access where possible. If you have specific access requirements, please let us know.

How do you know the estimated costs are realistic?

Our professional building surveyor, Jo Williams of Sanderson Weatherall Commercial Property Agents & Chartered Surveyors | SW.co.uk has guided us using construction costs data from a national construction cost database, so we are confident the estimates are realistic. They will be getting quotations shortly.

Who are Thornbury Community and Arts (TCA)?

We are an organisation that came together with a mission to enable The Armstrong to reopen. There are directors, who as non-paid volunteers have guided the project to its current status. We will soon have a charitable status. We will have new Trustees who will remain unpaid volunteers to direct the renovations and operations of The Armstrong.

Wasn’t it dilapidated before and parts past their end of life?

Renovation of the buildings will bring them up to the very latest standards and with reduced CO2 emissions, and they will be sustainable for many years to come.

How is the reopening related to the Museum?

We have every sympathy with the Museum whose landlord is also the Armstrong Hall Trust. They are another important asset that is loved by many people in the town. Our agreement and lease with the Armstrong Hall Trust are separate and unrelated to the lease the museum has with the Armstrong Hall Trust. As such, we currently don't have any direct relationship with the museum.

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